Warranty

Athena offers a two-year warranty on all our residential and commercial paint jobs.  While you should never expect to use it, we understand that having a warranty provides peace of mind in knowing that you're covered if something goes wrong.

What's covered?

Our two-year, or twenty-four month, warranty starts on the day of project completion and owner approval.  This warranty covers blistering, peeling, chipping or other failures that are the fault of our staff.  Repairs up to the amount of original contract will be performed and only applies to areas where peeling, blistering, or chipping has occured.

What's not covered?

The warranty does not cover the following:

  • Varnished surfaces
  • Surfaces made of, or containing, galvanized metal
  • Repairs to horizontal surfaces or any surface that, by virtue of its design permits moisture to collect (surfaces include, but are not limited to, decks, railings, stairs, porches, roofs, and wood gutters)
  • Exact paint match as environmental conditions will affect the color and finish of all paints over time
  • Peeling, blistering or chipping where they are caused by:
    • mill-glazing from smooth cedar
    • ordinary wear and tear
    • abnormal use or misuse
    • structural defects
    • settling or movement
    • moisture content of the substrate
    • abrasion, mechanical damage, abrasive cleaning, abuse, or damage resulting from use of chemicals or cleaning agents
    • bleeding caused by knots, rust or cedar
    • cracks in drywall, plaster or wood
    • exposure to harmful solids, liquids or gases
    • damage or defects caused in whole or in part by reason of fire, explosion, flood, acts of God, extreme weather
    • conditions, misuse, alterations, abuse, vandalism, negligence, or any other similar causes beyond the control of Athena
  • Any work where Athena did not supply the paint or other materials
  • Any work not performed by Athena
  • Any repairs which are necessitated as a result of a defect in the paint regardless of whether the paint was supplied by Athena or the customer

Is My Warranty Still Valid?

In order for the warranty to be valid, the following are required:

  • The invoice for the work has been paid in full.
  • The customer has retained a copy of the contract.
  • The property must still be owned by or under the control of the original customer (i.e., the warranty is non-transferable).
  • The customer has provided a completed and signed feedback form.

 

Additional details on the warranty are provided as an attachment to the estimate/contract.  Please call our offices at 919.823.6937 if you have any questions or to discuss a warranty claim.